Culinary Agents is working with the team at The Great Chestnut Experiment to connect them with talented hospitality professionals.
The Great Chestnut Experiment - Now Hiring: General Manager
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About the Role We are looking for an amazing GM / operations coordinator to join the team and run our front of house staffing and inventory operations this season. Start date in September/October and the season will last through early January. This role will be responsible for creating an amazing customer experience at our holiday market booth through great front-of-house staffing, efficient inventory management, and seamless communication with the production team in the commissary kitchen and the marketing / finance team. Its an excellent opportunity to create an amazing experience for thousands of people at one of the most iconic holiday markets in the world, and someone successful in this role will be excited to run a tight ship and take pride in generating joy and delight in our customers. Qualifications: 2+ years of experience in a general management or front of house lead role, preferably in a cafe, bakery, small restaurant or similar environment. Proven ability to manage operations, ensuring smooth and efficient workflows. Strong skills in ordering, inventory tracking, and costing. Experience with QuickBooks or other accounting software a plus. Excellent organizational, leadership, and communication skills. Ability to work independently and manage multiple tasks effectively. Flexibility to step in and support on-site operations when needed. Strong problem-solving abilities and attention to detail. Experience in a bakery or kitchen setting is a plus. A mindset of continuous improvement and a "get it done" mentality. Responsibilities: Manage ordering, tracking inventory, and costing to ensure efficient operations. Work with fulfillment partners to ensure timely shipping of online orders. Track costs and expenses using QuickBooks or other accounting software. Hire, train, and schedule salespeople to ensure excellent customer service. Handle customer service for online customers, resolving issues promptly and effectively. Forecast labor and food needs based on sales projections and adjust schedules and orders accordingly. Maintain accurate records of production, inventory, and labor costs. Implement performance metrics and provide regular feedback to team members. Oversee special projects as needed to support business goals. Ensure efficient and effective use of resources to maintain smooth operations. Step in to fill roles at the market or production facility as needed. Compensation: $30-$35 per hour with a 20% performance bonus based on achieving key performance indicators (KPIs) including food cost metrics, labor metrics, and sales metrics. Monthly $500 Healthcare contribution
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